Cancellation, Return & Refund Policy

Effective date: 14 October 2026

Order cancellation

You may request cancellation before the order is dispatched by contacting Customer Support as soon as possible. Once dispatched, cancellation may not be possible; contact us and we will review the request based on the shipment status and applicable law.

Online payment refunds

If an eligible cancellation or refund is approved, the refund will be initiated to the original payment method where possible. The time taken for the amount to appear depends on the bank or payment provider. If money was debited but the order was not confirmed, contact us with the transaction details; please do not share your PIN, password or OTP.

Wrong, damaged or defective item

If you receive an incorrect, damaged or defective item, contact us promptly after delivery with your order number and clear photographs of the item and outer packaging. We will review the case and explain the available resolution.

Returns and hygiene

For safety and hygiene reasons, opened or used products may not be eligible for return, except where required by applicable law or where the issue is attributable to an incorrect, damaged or defective item. Nothing in this policy limits rights available to consumers under applicable law.

COD orders

COD orders may be cancelled by contacting us before dispatch. Since payment is generally collected at delivery, a refund usually does not apply to an unpaid COD order. If you paid any amount online, the online-payment refund section applies.

Shipping charges

Any treatment of shipping charges in an approved refund will depend on the reason for the refund and applicable consumer law. The order summary shows the shipping charge applicable when you place the order.

Contact for cancellation or refund

Shri Shyam Aushdalaya
Email: info@sarvshriayurveda.com
Phone/WhatsApp: +91 8889051638